LEGAL
Privacy Policy
Last Update: 12 Sep 2026
Zenifo respects your privacy. This policy explains what we collect, why we collect it, how we protect it, and the choices you have. It covers our website, our software, and the AI agents we provide.
Information We Collect
We collect information you give us directly — your name, email address, company details, account information, and anything you send us.
We also collect certain technical information automatically when you visit our website, such as your IP address, browser type, device information, pages viewed, and general usage patterns.
How We Use Your Information
We use your information to run, maintain, and improve Zenifo — including processing your requests, providing support, personalizing your experience, communicating with you about our services, and keeping our platform secure and reliable.
We may also use aggregated or anonymized data to understand how our services are used and to improve our products.
AI and Customer Data
Zenifo processes information provided by our customers to generate responses, categorize conversations, resolve support requests, and carry out other automated support functions.
Customers are responsible for ensuring that any information they provide to us has been collected and processed in line with applicable privacy laws. We do not use customer content for purposes unrelated to providing and improving our services, unless required by law or with appropriate consent.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences, understand how the site is used, analyze traffic, and improve your experience.
You can control or disable cookies through your browser settings. Some features of the website may not work properly if certain cookies are disabled.
How We Share Information
We do not sell your personal information.
We may share information with trusted service providers who help us operate our website and services such as hosting providers, analytics services, communication platforms, and infrastructure providers. These providers may access information only as necessary to perform services on our behalf.
We may also disclose information when required by law, to protect our rights and our users, or as part of a business transaction such as a merger, acquisition, or sale of assets.
Data Security
We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure.
That said, no online service can guarantee complete security. We encourage you to use strong passwords and good security practices when accessing your account.
Data Retention
We keep personal information only for as long as reasonably necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention periods vary depending on the type of information and how it is used.
Your Privacy Rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the processing of your personal information. You may also have the right to object to certain processing activities or request a copy of the information we hold about you.
To exercise any of these rights, contact us using the details at the end of this policy.
Third-Party Services and Children's Privacy
Zenifo may integrate with or link to third-party services. Those services collect and process information according to their own privacy policies. We are not responsible for the privacy practices or content of third-party websites and services.
Zenifo is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action..
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or privacy practices. When we make significant changes, we may provide additional notice where appropriate. The updated policy will always be available on this page with a revised "Last updated" date.
Contact Us
If you have questions about these Terms, please contact us through the contact information on the Zenifo website.
Zenifo(Legal Team)
